Frequently asked questions
Order
Yes. Our pieces are thoughtfully crafted to be gentle on the skin. We use carefully selected materials and 18k gold plating to reduce the risk of irritation, making Misae jewellery comfortable for everyday wear, even for sensitive skin.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
You can raise a return request on mail on support@misae.co.in. Please note, we accept returns or exchanges only if your piece arrives damaged. Please contact us as soon as you receive your order, and our team will assist you with the next steps.
Gently wipe your jewellery with a soft, dry cloth after wear. When needed, use mild soap and lukewarm water, rinse carefully and dry completely before storing. Avoid harsh chemicals, abrasive tools and jewellery cleaning dips to protect the 18k gold-plated finish. You may check out our blog for a more detailed explanation.
You can raise a return request on mail on support@misae.co.in. Enter your Order ID and contact number, select the items you wish to return, choose a return reason, upload a minimum of three images, provide your pickup address and date, select your refund method, and confirm your request.



